Terms and Conditions

Last updated: 30 July 2026

1. About these terms

This website, www.thereneeclaire.com, and all associated programs, courses, memberships, masterminds, retreats, coaching services, readings, digital products, free resources and communities (the "Services") are operated by [LEGAL ENTITY NAME — to confirm] (ABN [ABN — to confirm]), trading as Renee Claire ("Renee Claire", "we", "us", "our").

By accessing this website, subscribing to our emails, taking a quiz, downloading a free resource, purchasing a product or service, or participating in any program, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Services.

These terms should be read together with our Privacy Policy and our Disclaimer, which form part of your agreement with us.

2. Eligibility

You must be at least 18 years of age to purchase or use the Services. By purchasing, you confirm that you are 18 or over and have the legal capacity to enter into this agreement.

You are responsible for ensuring that your participation in the Services is lawful in your country of residence.

3. Your account

Some Services are delivered through a members' area, third-party learning platform, or private group (including Telegram, Facebook, Zoom or similar). You are responsible for:

  • keeping your login details confidential and secure;
  • all activity that occurs under your account;
  • notifying us promptly at [email protected] if you believe your account has been accessed without authorisation.

Accounts are for your personal use only. Login details must not be shared, sold, transferred or used by more than one person. We may suspend or terminate access where we reasonably believe sharing has occurred.

4. Purchases, prices and payment

Prices are displayed on the relevant sales page or checkout at the time of purchase and are stated in either Australian dollars (AUD) or United States dollars (USD) as indicated. Please check the currency before you buy.

  • All prices are subject to change. Changes do not affect purchases already completed.
  • Where GST or other taxes apply, this will be shown at checkout or added as required by law.
  • Payment is processed by third-party payment providers. We do not store your full card details.
  • You are responsible for any bank fees, foreign exchange fees, or currency conversion costs charged by your financial institution.

By providing your payment details, you authorise us and our payment provider to charge the amounts shown at checkout, including all instalments under any payment plan you select.

5. Payment plans and failed payments

Where a payment plan is offered, you commit to the full purchase price regardless of whether you continue to participate in the program. Instalments are due on the dates agreed at checkout.

  • If a payment fails, we may re-attempt the charge and will contact you using the details you provided.
  • We may suspend your access to the Services until your account is brought up to date.
  • Outstanding amounts remain payable in full and may be referred for recovery. You may be responsible for reasonable costs of recovery.

6. Subscriptions and memberships

Where a Service is offered on a recurring subscription, it will continue to renew and be charged at the stated interval until cancelled. You may cancel at any time before your next billing date by contacting us at [email protected] or using the cancellation function in your account, if available.

Cancellation stops future payments. It does not refund payments already made, and access ends at the conclusion of the paid period.

7. Refunds and cancellations

All sales are final. We do not offer refunds, exchanges, credits or partial refunds for any product, program, coaching service, reading, retreat, membership or digital resource, including where you:

  • change your mind, or decide the Service is not what you expected;
  • do not attend, do not complete, or do not implement the material;
  • experience a change in circumstances, availability, health or finances;
  • do not achieve a particular result or outcome.

Because our Services deliver immediate access to intellectual property, live coaching time, and reserved places in limited-capacity containers, this no-refund policy reflects the value transferred to you at the point of purchase. Please make sure you have read the sales page, asked any questions, and are ready to commit before you buy.

Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. Where a failure to comply with a consumer guarantee is major, you may be entitled to a remedy including a refund. This clause applies in addition to, and prevails over, the no-refund policy above.

Chargebacks: initiating a chargeback or payment dispute without first contacting us to resolve the issue is a breach of these terms. We reserve the right to respond with evidence of purchase and terms accepted, to recover the disputed amount and associated fees, and to terminate your access.

8. Retreats, live events and immersions

Retreats and live events are subject to additional conditions:

  • Places are confirmed only on receipt of payment (or the first instalment of an approved payment plan) and, where applicable, acceptance of your application.
  • Payments are non-refundable and non-transferable to another person, date or event unless we agree in writing.
  • Unless expressly stated as included, you are responsible for your own flights, visas, passports, vaccinations, travel to and from the arrival point, personal expenses and travel insurance.
  • We strongly recommend comprehensive travel insurance covering cancellation, medical costs, and lost or damaged property.
  • You must disclose any relevant medical, dietary, accessibility or mental health considerations before attending so we can consider whether we can safely accommodate you.
  • Itineraries, inclusions, venues, facilitators and activities may change for operational, safety or weather reasons.

If we cancel or reschedule an event for reasons within our control, we will offer you a place at the rescheduled event or a credit of equivalent value. We are not liable for your travel, accommodation or other costs incurred in connection with a cancelled or rescheduled event.

9. Participation, conduct and community standards

Our programs and communities are shared spaces. By participating you agree to:

  • treat other participants, facilitators and staff with respect;
  • keep other participants' personal information and disclosures confidential;
  • refrain from harassment, abuse, discrimination, threats, or unsolicited promotion of your own products or services;
  • refrain from giving medical, psychological, legal or financial advice to other participants;
  • take responsibility for your own wellbeing and seek appropriate professional support where needed.

We may remove you from a program, community or event without refund if, in our reasonable opinion, your conduct is disruptive, unsafe, abusive, or damaging to other participants or to us.

10. Rescheduling, missed sessions and access periods

  • Coaching sessions cancelled or rescheduled by you with less than 24 hours' notice may be forfeited.
  • Sessions not used within the stated program term expire and are not refundable or transferable.
  • Where we cancel a session, we will offer a reasonable alternative time.
  • Access to digital materials is provided for the period stated on the sales page, or otherwise for as long as we continue to offer the product. We may retire a product with reasonable notice.
  • Group calls may be recorded and replays provided at our discretion. Replays are not guaranteed unless stated.

11. Intellectual property

All content forming part of the Services — including the Closing the Loops™ method and modality, Get It Done™, Coach Foundations™, frameworks, workbooks, worksheets, questions, processes, recordings, videos, slides, written material, copy, images, branding and trade marks — is owned by or licensed to [LEGAL ENTITY NAME — to confirm] and is protected by copyright and other intellectual property laws.

On purchase, you receive a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the materials for your own personal and professional development for the access period provided. You must not:

  • copy, reproduce, republish, record, screenshot, distribute or share the materials with any person who has not purchased;
  • resell, licence, sublicense, or use the materials to create a competing product, program or training;
  • teach, coach or deliver our proprietary methods to your own clients unless you hold a current, express written licence from us to do so;
  • use the materials or our brand names to imply endorsement, partnership, accreditation or affiliation that does not exist;
  • upload the materials to any artificial intelligence tool, model or dataset for the purposes of reproduction or training.

Where you complete a training that expressly grants delivery or practitioner rights, those rights are limited to the scope, wording and duration set out in that program's terms.

Breach of this clause may result in immediate termination without refund, and we reserve all rights to seek damages, an account of profits, and injunctive relief.

12. Your content, feedback and testimonials

You retain ownership of the content you submit, post or share with us. By submitting content you grant us a non-exclusive, royalty-free licence to use it for the purposes of delivering the Services.

Where you provide a review, testimonial, result, screenshot or written feedback, you agree that we may use it in our marketing, website and social media, in whole or in part, together with your first name, business name and image where provided. You may withdraw consent for future use at any time by emailing [email protected]. We will not be required to remove material already printed or published in fixed form.

You may be visible or audible in group call recordings. By attending, you consent to being recorded for the purpose of program delivery. If you do not wish to appear, keep your camera off and let us know.

13. Confidentiality

We treat what you share in private coaching as confidential and will not disclose it except with your consent, or where we are required or permitted by law, or where we reasonably believe disclosure is necessary to prevent a serious threat to someone's life, health or safety.

Coaching is not a legally privileged relationship. Please see our Disclaimer for details of what coaching is and is not.

14. No advice and no guarantee of results

The Services are educational and coaching services. They do not constitute medical, psychological, psychiatric, therapeutic, nutritional, legal, accounting, taxation or financial advice, and are not a substitute for advice from a qualified professional.

We do not guarantee any particular financial, business, health, emotional or personal outcome. Results depend on many factors outside our control, including your circumstances, effort, decisions, market conditions and health. Examples of results achieved by us or by clients are not a promise or guarantee that you will achieve the same.

You remain solely responsible for your decisions, actions and results. Full details are set out in our Disclaimer, which forms part of these terms.

15. Third-party services and links

The Services rely on third-party platforms for hosting, payments, email, video calls and community. Your use of those platforms is subject to their own terms and privacy policies.

We may link to third-party websites, resources, practitioners or products. We do not control and are not responsible for their content, availability, accuracy or practices, and a link is not an endorsement.

16. Availability of the website

We aim to keep the website and members' area available but do not warrant uninterrupted or error-free access. We may suspend, withdraw or restrict all or part of the Services for maintenance, upgrades or operational reasons.

17. Limitation of liability

To the maximum extent permitted by law, and subject to the Australian Consumer Law:

  • the Services are provided on an "as is" and "as available" basis, without warranties of any kind;
  • we exclude all liability for indirect, incidental, special, consequential or punitive loss, and for loss of profit, revenue, opportunity, data, goodwill or anticipated savings;
  • we are not liable for any loss, injury, illness, damage or cost arising from your use of, or reliance on, the Services or any content within them;
  • where our liability cannot be excluded, our total aggregate liability is limited, at our option, to re-supplying the relevant Service or refunding the amount you paid to us for that Service in the 12 months preceding the claim.

18. Assumption of risk and release

Personal development, coaching and retreat activities may involve emotional discomfort, and in the case of retreats, physical activity. You acknowledge that you participate voluntarily and at your own risk, that you have considered your own physical and mental health, and that you release us from liability for loss or injury to the extent permitted by law.

19. Indemnity

You agree to indemnify us against any claim, loss, liability, cost or expense (including reasonable legal costs) arising from your breach of these terms, your misuse of our intellectual property, or your unlawful or negligent conduct in connection with the Services.

20. Termination

We may suspend or terminate your access to the Services immediately, without refund, if you breach these terms, fail to make payment, or engage in conduct that is unlawful, abusive or harmful to others.

You may stop using the Services at any time. Clauses relating to intellectual property, payment obligations, limitation of liability and indemnity survive termination.

21. Events beyond our control

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including illness, bereavement, natural disaster, fire, flood, pandemic, government restriction, war, civil unrest, strike, or failure of telecommunications, power or third-party platforms. Where possible, we will reschedule or provide equivalent value.

22. Privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as set out in our Privacy Policy.

23. Changes to these terms

We may update these terms from time to time. The current version will always be published on this website with the date it was last updated. Changes apply to purchases made after the updated version is published. Your continued use of the website constitutes acceptance of the current terms.

24. Governing law and disputes

These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.

If a dispute arises, you agree to first contact us at [email protected] and to attempt in good faith to resolve the matter directly before commencing any legal proceedings or publishing complaints publicly.

25. General

  • If any provision of these terms is found to be invalid or unenforceable, it is severed and the remaining provisions continue in force.
  • Our failure to enforce a right is not a waiver of that right.
  • You may not assign or transfer your rights under these terms without our written consent.
  • These terms, together with the Privacy Policy, Disclaimer and any program-specific terms, form the entire agreement between us. Where a program-specific term conflicts with these terms, the program-specific term prevails for that program.

26. Contact us

[LEGAL ENTITY NAME — to confirm] trading as Renee Claire
ABN [ABN — to confirm]
Email: [email protected]
Website: www.thereneeclaire.com